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Your 99kk account wallet connects to bKash, Nagad and Rocket so your balance stays within reach from any mobile device. Every deposit counter, withdrawal form and transaction record is inside your signed-in account area — this page shows you exactly where each step sits.
Adding funds starts inside your signed-in account area. Open the deposit counter from the wallet menu and you will see the payment options currently active for your account. bKash and Nagad are the two wallet rails we have set up for Bangladesh — select the one you use day to day. Enter the amount shown within the displayed range, confirm the transaction on your mobile wallet app, and the balance reflects in your account once the wallet network reports success. If the counter shows Rocket as an option, the same flow applies.
Log in and select the wallet icon or the deposit link inside your account menu to reach the active payment counter.
Pick the wallet that matches your mobile number. The counter shows only the payment options currently available to your account.
Type the amount within the range displayed on screen, then approve the transaction inside your mobile wallet app when the prompt appears.
Once your wallet reports the transfer, your 99kk balance updates. Verify this in your account history before starting any session.
Withdrawals move your 99kk balance back to the mobile wallet or bank account you specify in the withdrawal form. Open the cashier section from your account dashboard and choose the withdrawal tab. The form asks for the wallet type — bKash, Nagad or Rocket — and the registered number you want the funds sent to. It is important that this number matches the wallet actually registered to your identity, because our process checks ownership before releasing funds. Enter the amount within the range shown and submit. Your account will show a pending status while the request is being processed on our side.
Navigate to the cashier section in your signed-in account and select the withdrawal tab to open the payout form.
Choose bKash, Nagad or Rocket and enter the wallet number registered to your account. Mismatched numbers will delay the request.
Type the withdrawal amount within the range shown on the form. Amounts outside the displayed range will not be accepted at submission.
Your transaction history shows a live status label for each withdrawal. Follow the instructions shown there if the status does not update.
Your account may prompt identity or wallet ownership checks at various points — typically before a first withdrawal or when your account activity triggers a review threshold. These checks appear as prompts inside your signed-in account area, not via external messages or links. Follow only the fields and instructions shown on screen in your account. We do not publish a universal document list here because the fields presented depend on the specific check your account requires.
Verification fields and document requirements appear inside your signed-in account area. Complete only the fields shown there, not any external request.
If your account asks you to confirm wallet ownership, follow the specific instructions shown in your dashboard for bKash, Nagad or Rocket.
After submitting verification details, your account shows a status label. Check this label rather than assuming completion or contacting support prematurely.
If a verification step stays incomplete or unclear, contact support through the published route in your account. Do not use unverified external channels.
The payment methods available in your account are set to the local rails Bangladesh account holders use most. bKash and Nagad cover the majority of mobile wallet deposits and withdrawals. Rocket is also present as an option in the payment counter for accounts where it is active. Each method routes through your registered mobile number, so keeping that number current in your account settings matters. Bank Transfer appears as a route for accounts that have completed the relevant account checks.
Mobile wallet deposit and withdrawal through your registered bKash number.
Nagad wallet transfer for deposits and payouts to your registered number.
Rocket payment rail available where active on your account.
Bank route available for eligible accounts that have completed required checks.
After any deposit or withdrawal, your 99kk account history and your mobile wallet both generate a record. Keeping these in sync helps you raise a support case quickly if anything needs checking. Your wallet receipt carries a transaction reference — a string of numbers or letters your wallet app shows after the transfer completes. Your account history shows a corresponding entry with a status label and its own internal reference. If the two references do not produce a matching status, screenshot both before contacting support.
Every bKash, Nagad or Rocket transfer generates a reference string. Save or screenshot this immediately after the transaction completes in your wallet app.
Your 99kk account history shows a status for each transaction: pending, completed or flagged. Use this label as the first check before contacting support.
Compare the wallet transaction time and amount against the account history entry. A mismatch in amount or status is the detail to quote when raising a support case.
Retain your wallet receipt screenshot and the account history entry until the transaction is confirmed complete. These two pieces of evidence resolve most queries quickly.
Every transaction on your 99kk account passes through checks on both sides — the wallet network and our account layer. We do not ask for wallet PINs or passwords through any support channel; if a message claiming to be from us asks for those, treat it as a phishing attempt and report it through the contact route inside your account. Keeping your account email and registered mobile number current is the most practical step you can take. If you ever suspect unauthorised access, use the account security options shown in your dashboard before contacting support.
Always confirm you are on 99kk before entering account credentials or initiating a payment. Bookmark the address directly rather than following links in messages.
Account identity checks use only the fields shown inside your logged-in dashboard. No legitimate check will ask you to supply details through a chat message or email link.
bKash, Nagad and Rocket payments are matched to the number registered on your account. Keep your registered number current in account settings to avoid ownership mismatches at withdrawal.
The published support route is inside your signed-in account area. Use it for any banking query, suspected phishing or transaction dispute — do not rely on unverified external contact numbers.
These are the questions we receive most often about deposits, withdrawals and account checks. If your question is not covered here, the support route inside your signed-in account area is the fastest way to get a specific answer for your account situation.
bKash and Nagad are the primary deposit wallets set up for Bangladesh accounts. Rocket appears as an option for accounts where it is active. The deposit counter inside your account shows exactly which options are available to you right now.
The minimum amount is shown on the deposit counter inside your signed-in account. We do not publish a fixed figure here because the range displayed may differ by payment method or account status. Check the counter directly before transferring.
Take a screenshot of your wallet receipt, then open your 99kk account history to check the status label. If the entry shows pending, give it the time indicated on screen. If nothing updates, contact support through the route in your account with both records.
Open the cashier section in your account, select the withdrawal tab, choose bKash or Nagad, and enter your registered wallet number. Submit the form and monitor the status label in your transaction history. Do not submit a second request while one is pending.
Pending status can reflect queue position or a verification step on your account. Check your account dashboard for any prompt requiring action. If none appears and the status has not changed, use the support contact route in your account to raise the query directly.
The fields required depend on the specific check your account triggers. We do not publish a universal document list because requirements vary. Follow only the prompts shown inside your signed-in dashboard, and contact support through your account if any step is unclear.