App / Sports
99kk is direct about how your information is handled — from the moment you register through every bKash or Nagad transaction you make. This policy sets out what data we hold, how we use it, and the choices available to you. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the credentials you set. When you deposit or withdraw using bKash or Nagad, we record the transaction reference, amount and timestamp so your wallet history stays accurate. We do not store your bKash or Nagad PIN; those credentials remain entirely with you and the payment provider. We also collect device and session data — browser type, IP address and the pages you visit — to keep your account secure and to understand how our platform is being used. This helps us detect unusual activity and protect your account from unauthorised access. We do not sell your personal data to third parties. We may share data with payment processors like bKash and Nagad to complete a transaction, or with technology partners who operate parts of our platform under strict data-handling agreements. Any sharing is limited to what is needed to run your account. This policy applies to all services available through 99kk. Availability of those services depends on your local law and eligible regions. If local law places additional obligations on us regarding your data, those obligations take precedence.
This policy draws a clear boundary between what 99kk controls and what falls under a third party's own rules. Understanding the scope helps you know where to direct a privacy question and which set of terms governs each part of your experience.
All data you submit when creating or updating your 99kk account — name, contact details, login credentials — falls within this policy. We manage that data and you can request a review or correction through our support route.
When you move funds via bKash or Nagad, the transaction reference and amount are recorded in your 99kk account history. The payment provider's own privacy terms govern how they handle data on their side of the transfer.
Your session activity — which games you open, how long you play — is logged to support account security and service quality. This data stays within 99kk's systems and is not shared with game studios for commercial profiling.
Links to external sites or payment apps take you outside 99kk's environment. Once you leave, this policy no longer applies; check the privacy terms of any third-party service you use independently.
You have real, actionable choices under this policy — not just abstract rights on paper. If you want to see what data 99kk holds about your account, the first step is to log in and open the account details section, where your registered name, contact information and wallet records are visible. For anything that is not displayed there, our support team can pull the relevant records and share them with you. If a detail is wrong — a contact number, an email address, or a name that was entered with a typo — you can correct most fields directly in account settings. Where a field is locked for security reasons, contact support and we will walk you through the verification steps required to update it. Data questions that go beyond a simple correction — such as a request to understand how a specific piece of information was used, or a request to close your account and have associated data handled accordingly — should be directed to our support channel. We will confirm receipt and respond with the relevant steps. Your rights under this policy apply subject to local law and the eligible region requirements that govern your account.
Log in and open account settings to see your registered details, transaction history and session data. Anything not visible there can be requested through our support team, who can retrieve and share the relevant account records.
Most contact fields are editable directly from account settings. Locked fields — those tied to identity verification — require a support request with a brief verification step before the change can be applied.
If you are unsure how a specific piece of data was collected or used, write to us through the live chat or email route listed on this page. We will identify the data point and explain its purpose clearly.
If you want to close your account and understand what happens to your data afterwards, contact support directly. We will confirm the process and what data is retained in line with applicable legal and regulatory requirements.
Every privacy question deserves a direct route to an answer. Use the channels below to reach us — whether you need to review a data record, correct information, or flag a concern. We respond through the same channel you use to contact us.
Open the chat window from any page on the site while logged in. State your privacy question or data request, and our support team will handle it from there. This is the fastest path for account-specific queries.
Send your privacy request to the support email address shown in the Contact section of the site. Include your registered account email so we can locate your records. We respond to each message individually.
The help centre linked from your account dashboard covers common privacy and data questions with step-by-step paths. If the answer you need is not there, the help centre also provides a direct route to raise a support ticket.
We approach data handling as a service obligation, not a formality. The specifics below cover the four areas our account holders ask about most — cookies, security, retention and how to request a change.
We use session cookies to keep you logged in as you move between game lobbies and your account wallet. Analytics cookies help us understand which pages are causing friction. You can manage cookie preferences through your browser settings; disabling all cookies may affect how login and wallet functions behave.
Your password is stored in a hashed format — we cannot read it, only verify it. Unusual login attempts trigger an additional check on your registered contact. If you notice account activity that does not look like yours, contact support immediately so we can review and act.
We keep account and transaction records — including bKash and Nagad transaction references — for as long as your account remains active and for a period afterwards as required by applicable law. When that period ends, records are removed or anonymised in line with our standard process.
To request a correction, a data review or information about what we hold, use the live chat or email route on this page. We will confirm receipt and follow up with the relevant steps. Response handling depends on the nature of the request and applicable local requirements.
These are the questions we see most often from account holders about how their data is handled at 99kk. If yours is not here, contact us through live chat or email.
We collect the name, contact details and credentials you enter during registration. Once you make a deposit or withdrawal via bKash or Nagad, we also record the transaction reference and timestamp. We do not store your mobile wallet PIN at any point — that stays with you and the payment provider.
We share data only where necessary to operate your account — for example, with bKash or Nagad to process a payment, or with technology partners under strict data agreements. We do not sell your data. Any sharing is limited to what the specific transaction or service requires.
Log in and open account settings to view your registered details and transaction history. If you need records that are not visible there, contact our support team via live chat or email. We will retrieve the relevant data and share it with you directly.
Most contact fields — email address, phone number — can be updated directly from account settings while logged in. Fields that are tied to identity verification are locked and require a support request. Contact us through live chat and we will guide you through the steps.
We retain account records, including bKash and Nagad transaction references, for as long as your account is active and for a further period required by applicable law. Once that period ends, data is deleted or anonymised according to our standard retention process.
This policy covers all services offered through 99kk. However, access to the platform and the services it offers depends on your local law and eligible regions. If local law places additional data-protection obligations on us, those take precedence over the general terms set out here.