App / Sports
These terms set out how your 99kk account works — what we commit to, what you agree to, and how both sides handle account activity, wallet transactions, and access to our platform. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using a 99kk account, you confirm that you have read and accepted the terms set out on this page. These terms apply each time you log in, deposit through bKash or Nagad, place activity on the platform, or contact our support team. We may update these terms when our services change — the version shown here is the one currently in effect. Where a change materially affects your account, we will notify you through the contact address on your account record before the change takes effect. Your continued use of the account after that notice counts as acceptance. These terms do not override any obligation you hold under your own local law. If any part of these terms conflicts with the law that applies where you are, the local law takes precedence for that part only. Availability of 99kk services, including wallet deposits through bKash and Nagad, depends on local law and eligible regions. Nothing in these terms should be read as a guarantee of access or continued service in any jurisdiction.
Not every activity on 99kk falls under the same set of rules. This section outlines clearly what these terms cover and where a separate policy or external obligation applies instead. Understanding the scope protects you from surprises when you use different parts of the platform.
These terms govern how you open, maintain and close your 99kk account. Login credentials, account verification steps and session management all fall within this policy. Any restriction placed on an account is handled under the rules set out here.
Deposits and withdrawals processed through bKash or Nagad are subject to these terms at the 99kk account level. The payment providers themselves operate under their own separate user agreements, which we do not control or override.
Game titles available from studios in our lobby — including content from Microgaming, CQ9 and PG Soft — are presented under the terms agreed with those providers. These terms cover your access to that content, not the studios' own intellectual property conditions.
Links or integrations that take you outside the 99kk platform are not covered by this policy. We are not responsible for the terms, data practices or service availability of external sites or payment systems you access independently.
These terms are not one-sided. You have clear, practical options available to you at every stage of your account relationship with us. You can review a record of every transaction made through your account wallet — including bKash deposits and Nagad withdrawals — directly from the account history section once you are logged in. If you notice an error in your account details, you can raise a correction request through the support contact listed on this page; we will review and respond using the contact address you have on file. You also have the right to ask us what account data we hold, to request that outdated information be corrected, and to close your account at any time by contacting support. Account closure requests are handled in writing so that both sides have a clear record. These rights apply to every registered account in an eligible region. If your access depends on regional eligibility under local law, that determination is made at the point of registration and reviewed if local rules change.
Every bKash deposit and Nagad withdrawal is logged in your account history. Log in and open the wallet section to see a dated record of all activity. This record is yours to review at any time and is not hidden behind a support request.
If your registered name, contact address or verification details need updating, submit a correction request to support. We match the update against your verification record before confirming the change, so have your account details ready when you write in.
You can ask us in writing what account data we currently hold. We will respond to that request through the contact address on your account. We do not share account data with third parties outside the scope described in our privacy policy.
Account closure is available on request. Contact support in writing, confirm your account identity, and we will process the closure. Any pending wallet balance is handled according to the withdrawal steps visible in your account at the time of the request.
If any part of these terms raises a question you cannot resolve through the account pages, our support team is the right route. Use the contact paths listed below — these are the channels visibly published on the site. We do not publish response times we cannot verify, so contact us and follow the confirmation you receive.
The live chat widget is visible on the site once you are logged in. Use it to ask about a specific clause, an account action, or a wallet transaction covered under these terms. Start the chat from any page.
For written enquiries about your rights under these terms — including correction requests, data enquiries or account closure — send a message to the support email address shown in the site footer. Include your account reference so we can respond accurately.
The help section inside your logged-in account contains published answers to common terms questions. Check there first; if the answer is not there, escalate to live chat or email using the routes above.
We keep a dated version of these terms on file so you can always see what you agreed to when you opened your account. When terms change, the published version on this page is updated and account holders in eligible regions are notified. Our account security practices — including login verification and wallet access controls — are described in the account settings section visible after login.
Account data collected during registration and wallet activity — including bKash and Nagad transaction references — is held for account management and is not sold to third parties. The scope of data use is set out in our privacy policy, accessible from the site footer.
We use session cookies to keep your account active while you navigate the platform. Cookie preferences can be reviewed and adjusted through the site's cookie notice, which appears on your first visit and is accessible from the footer on return visits.
Your login credentials are your responsibility to keep private. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route listed on this page. We will act on credible security reports without delay.
If you believe a term is being applied incorrectly to your account, write to support with the specific clause and your account reference. We review policy application questions separately from general support tickets so they reach the right person.
These are the questions we hear most often about how these terms apply to accounts in Bangladesh. If your question is not covered here, use the support routes in the section above.
Yes. Deposits and withdrawals you make through bKash or Nagad at the 99kk account level fall under these terms. The wallet providers run their own separate agreements — these terms cover what happens on the 99kk side of each transaction, including how records are kept and how disputes are raised.
Access depends on your local law and whether you are in an eligible region. We do not make a blanket legal determination on your behalf. Check the eligibility conditions shown during registration and, where relevant, seek your own advice on what local law permits in your situation.
Send a written data enquiry to our support email, including your account reference. We will review the request and respond to the contact address held on your account. We aim to confirm receipt of the request and handle it according to the process described in our privacy policy.
When we make a material change, we update the version on this page and notify account holders through the contact address on their account record before the change takes effect. Your continued login and account use after that notification counts as your acceptance of the revised terms.
Contact support in writing — either via email or live chat — and confirm your account identity. We process closure requests and handle any remaining wallet balance according to the withdrawal steps visible in your account at the time. Closure is confirmed in writing so both sides have a record.
Write to support with the specific clause reference and your account number. Policy application questions are reviewed separately from routine support tickets. We will respond with an explanation of how the term applies to your specific account situation and what steps, if any, follow from that review.