App / Sports
99kk operates under terms designed to be clear and practical for account holders in Bangladesh — covering what you can expect from us, what we ask of you, and where to go when a question comes up. Access to our platform depends on your local law and eligible region.
Our terms exist to define the relationship between 99kk and anyone who creates and uses an account on this platform. They set out how we manage account data, how transactions are processed, and what happens when a question or dispute arises. Whether you fund your account via bKash, Nagad or Rocket, these terms apply uniformly across every payment route we support. Eligibility to use this platform depends entirely on the laws applicable in your location. We do not make representations about legality in every region, and we encourage you to check your local rules before registering or depositing. Where your jurisdiction restricts or prohibits access, these terms cannot override that restriction. We update these terms when our service changes in a way that affects how accounts work. When we make a material update, the revised version is published at this address and takes effect from the date shown at the top of the document. Continued use of your account after that date means you have read and accepted the updated terms. If you have questions about any clause, contact us through the support route shown on the contact page before continuing to use your account.
These terms apply to specific parts of your interaction with 99kk. Understanding what falls inside and outside their scope helps you know where to direct a question and what protections apply to each part of your account.
Terms apply fully to account creation, login, identity checks and session management. Any restriction placed on your account — temporary or permanent — is governed by the rules in this document and the process described in the support section.
Deposits and withdrawals made through bKash, Nagad or Rocket are covered here in terms of our obligations and your rights. The payment provider's own terms also apply to the transaction on their side; we cannot override those separately.
Game content, promotional notices and information pages on this domain fall under these terms. We retain the right to update or remove content. Game availability may vary by region depending on provider permissions and local law.
External payment platforms and game studios operate under their own separate agreements. Our terms do not cover how those providers handle your data or process their side of a transaction. Review their policies independently if you have a concern.
You have practical rights under these terms — not just passive protections. You can request a record of the information we hold on your account at any time by contacting support through the published route. If you notice that your account details are incorrect, you can correct them directly in the account settings panel, or raise a correction request with support if the field is not editable from your end. If you believe a transaction has been processed incorrectly — whether funded through bKash, Nagad or Rocket — you can raise a formal question through our support channel and we will review the record against our logs. We aim to acknowledge contact and begin review promptly, though we do not commit to specific resolution timelines that we cannot consistently meet. You also have the right to request account closure. That request must come through the support route and will be processed in line with the steps documented in your account terms.
Contact support to request a summary of data held on your account. We will respond through the same channel you used to make the request.
Editable fields can be updated directly in your account panel. For fields that are locked after verification, submit a correction request to support with the accurate information.
If a bKash, Nagad or Rocket transaction does not match your records, open a support query and include the transaction reference shown in your account wallet history.
You can close your account by contacting support through the published channel. We will confirm receipt and walk through the steps required to complete closure.
If you have a question about these terms, your account record or a specific transaction, use the contact routes below. We do not invent support hours or response commitments we cannot stand behind — contact us and we will respond through the same channel.
Open the chat widget from any page on 99kk. Use it to ask a question about your account, a policy clause or a payment made through bKash or Nagad.
Send a detailed message to the support address published on the contact page. Include your account reference and the specific clause or transaction you are asking about.
The help section inside your signed-in account area contains published answers to common policy questions. Check there first before opening a new support query.
We handle your information with care and transparency. Here is what that looks like in practice across the four areas that matter most to account holders.
We collect only the information needed to operate your wallet, process transactions through bKash, Nagad or Rocket, and respond to support queries. We do not sell account data to third parties. Retention periods follow the rules applicable to our operating region.
Our site uses cookies to keep your session active, remember language and region preferences, and measure which pages are useful. You can adjust cookie permissions through your browser settings. Disabling certain cookies may affect how your account page loads.
Your account is protected by the login credentials you set at registration. We do not store payment PINs or wallet passwords from bKash or Nagad — those stay with the payment provider. If you suspect unauthorised access, contact support immediately through live chat.
To request a correction to stored data, update contact details or query a retention decision, reach out through the published support channel. Provide your account reference so we can locate the relevant record without delay.
These are the questions we get asked most often about legal terms, account rights and data handling. If your question is not covered here, open a support query through live chat or email.
Yes. Access to the platform and the rights described in these terms depend on whether your location falls within an eligible region under local law. We do not make legal determinations for individual users — check the rules applicable in your area before using your account.
You can request this through the published support channel. Include your account reference in the message. We will respond with a summary of the information held and explain the retention basis. We process requests in the order they are received.
Transaction records are retained for the period required under our applicable operating rules, even after account closure. You can request a copy before you close your account. After closure, contact support through email to retrieve historical records within the retention window.
Raise it through live chat or the support email address on the contact page. Describe the specific clause you are questioning and the action taken on your account. We will review the record and respond through the same channel, typically citing the relevant clause in our reply.
The updated version is published at this page with a revision date at the top of the document. If the change is material, we will notify you via the contact details registered on your account. Continuing to use your account after the update date means you accept the revised terms.
No. We do not store your bKash, Nagad or Rocket wallet PIN or password. Those credentials remain with the respective payment provider. We only receive a confirmation reference that a transaction has been completed. If you have a wallet security concern, contact your payment provider directly.